NOTICE OF PRIVACY PRACTICES

OUR PRIVACY PLEDGE

You have received this notice because you have a policy with us or you have applied for or purchased a product or service from one of our family of companies.  We believe that information personal to you should be respected and protected.  For this reason, we are committed to protecting your personal information and using it only as appropriate to provide you with the best possible service, products and opportunities.  This privacy notice describes our information practices and policies.

INFORMATION WE COLLECT

In order to provide our products or services, we may collect personal information about you from a variety of sources, including:

  • information that comes from you during the application process;
  • information about you from our affiliates, your independent insurance agent, governmental entities, consumer reporting agencies and other sources;
  • with your prior written consent, a medical professional who has treated you or members of your family.

The type of information that we collect depends on the product or service requested, but may include:

  • credit history;
  • motor vehicle reports;
  • inspections on your property;
  • claims history;
  • information concerning your previous insurance policies;
  • information to properly investigate and resolve any claims.

INFORMATION WE DISCLOSE TO THIRD PARTIES

We do not sell your personal information to anyone

We do not disclose your personal information to third parties – people and companies that are not affiliated with us – for their own marketing purposes. For this reason, no “opt-out” is required.  If we share some personal information about you with third parties without your specific authorization, it is to provide you with products and services that you request or expect from us, and as otherwise permitted by law.
For example, we may disclose the personal information we collect (as described above) as necessary to:

  • service your policy, lease or account;
  • investigate and pay claims;
  • protect against fraud and unauthorized transactions;
  • comply with state and federal regulatory requests or demands;
  • process other transactions that you request.

To whom we make such disclosures depends on the product or service requested but may include:

  • your independent insurance agent;
  • insurance regulators;
  • reinsurance companies;
  • consumer-reporting and fraud prevention agencies;
  • your mortgage or premium finance company;
  • insurance adjusters; and
  • other outside persons or organizations who assist us with our business activities.

We contractually require any person or organization providing products or services on our behalf to protect customer information.  We do not share customer medical information with any insurance company we partner with unless you expressly authorize the disclosure, it is permitted or required by law, or your insurance policy contract with us permits us to do so.

INFORMATION SECURITY

We restrict access to personal information about you to those employees who need to know that information in order to provide products and services to you.  We maintain physical, electronic and procedural safeguards to guard your personal information.

A SPECIAL WORD ABOUT OUR INSURANCE INFORMATION PRACTICES

The information in this section applies to you only if you applied for or purchased an insurance product with our services for personal, family, household purposes, or commercial purposes. This section is intended to supplement, but not replace, the other information contained in this Notice of Privacy Practices.

You have the right to access the personal information that we collect about you in connection with your insurance transactions with us.  If you believe that any of that information is in error, you have the right to request us to correct it.  Send your written request, including your policy number and the information about which you are concerned, to the address listed below.

If you would like a more detailed notice regarding our insurance information practices and your information privacy rights, please contact us at the address or phone number given below.

E-MAIL COMMUNICATIONS

We will not send you an e-mail in which we ask for personal information from you (such as a Social Security number) or link you to our website to ask you for such information unless we reference a specific transaction or information that you have requested.  If you receive an unsolicited or otherwise suspicious e-mail that purports to be sent from Sprouse Insurance, please forward the e-mail to us at sai@sprouseagency.com and delete it from your computer.  If at any time you decide that you no longer wish to be contacted via e-mail, please notify sai@sprouseagency.com.

INFORMATION WE SHARE WITH OUR CORPORATE PARTNERS

In order to best serve you, we may share information about our experiences and transactions with you with our corporate partners. Such information may include your payment or claims history or the types of insurance coverages you purchase from us.

Third Party Links

Our website may contain links to third party websites that are not controlled by Sprouse Insurance. These third party links are made available to you as a convenience and you agree to use these links at your own risk. Please be aware that Sprouse Insurance is not responsible for the content of third party websites linked to Sprouse Insurance, nor are we responsible for the privacy policy or practices of third party websites that are linked to Sprouse Insurance.  Our Privacy Policy only applies to information we collect from you while you are at and while you are actively in a session with Sprouse Insurance.  If you should link to a third party website from Sprouse Insurance, we strongly encourage you to review and become familiar with that website’s privacy policy.

ONGOING ACCESS TO OUR PRIVACY POLICY

We will provide a notice of our privacy policy annually, as long as you have a continuing customer relationship with us.  We reserve the right to change this Privacy Policy without providing you with advance notice of our intent to make the changes.  This policy may change from time to time, but you can always review our current policy by visiting our website at www.sprouseagency.com or by contacting us at:

Sprouse Insurance
Attn: Derek Sprouse, Privacy Officer
2340 Hayes Ave
Fremont, Ohio 43420
Phone: (419) 332-3411
E-mail: sai@sprouseagency.com